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F.A.Q

Thank you for shopping at The Masha Company! Here are some frequently asked questions: 

  • "XYZ is out of stock, when will it be back?"

We're so sorry that an item you love is unavailable! We try our best to restock our earrings at least once a month. Please note that we don't have any extra inventory of our earrings off site - if an item is currently sold out on the website we do not have any additional pairs available at that time. 

  • How long will shipping take? 
Please allow 24-72 hours for processing. Typically, our items take between 5-7 days to ship to most locations in the continental U.S and U.S. territories. 
  • Do you ship internationally?
Yes, international shipping is available. Any customs related charges are the responsibility of the customer. 
  • Do you accept returns/refunds?
We are currently unable to accept returns. However, if there are any issues with your order, please contact us at info@themashacompany.com and we'll do our best to resolve it for you! 
  • Can I make an exchange? 
If your receive your piece(s) and they are a different color/size/style than you thought they would be, then yes, pieces can be exchanged if they are UNWORN and we receive a notice within 3 business days of the delivery date. Once your item(s) have been received and inspected, we will process an exchange for an item of equal value. 
  • Do you take custom orders?

Unfortunately no. At this time the only items available in this store are listed in our online collections. We love to receive customer suggestions on colors and styles, but we do not create custom styles for individual customers. 

  • I found an item I love but I can't purchase it right now, can you hold it for me? 

We are unable to reserve online items for customers due how quickly items are purchased. However, if an item you love is sold out please contact us and let us know so that we can try to restock it sooner. 

  • Are your earrings heavy? 
All of our earrings are made with resin which is a lightweight material similar to acrylic. They are light-wear and can suitable to wear with common problems such as stretched earlobes.
  • Are your earrings hypoallergenic?

We use hypoallergenic stainless steal studs on our earrings, however we do ask customers who might have contact allergies with various metals to practice discretion when purchasing earrings with brass charms and other materials.